General terms and conditions

General Information

• Rooms: All rooms are equipped with direct dial telephone, safe, radio, satellite TV and hairdryer.

• Double room for single use (30% surcharge type G, type A, type B)

• All rooms are non-smoking, you are welcome to use the balcony for smoking. 
• We ask for your understanding.
• Internet Point: two terminals are available free of charge at the reception desk.
• WLAN: In the whole house, free of charge.
• Bathrobe: Rental during your stay € 10,-.
• Bath bag: In your room you will find a bath bag with towels for the pool and sauna.
• Dinner: For not taken dinner € 15,- will be deducted.
• Dogs will only be accepted after prior agreement, have no access to the dining rooms or the spa area. Daily flat rate € 13,- without food
• Single garage place: € 15,- per day
• Parking spaces available for each room, partially covered
• Room number: It is not possible for us to confirm a specific room number or floor.
• On the day of departure, the rooms must be vacated by 11 am. and on the day of arrival the rooms are ready for occupancy from approx. 15:00.
• We kindly ask you to make your arrival and departure on a weekend.
• On arrival day our inclusive offer begins from 12.00 o'clock, on departure day until 11.00 o'clock.
• Terms of payment: The hotel bill can be paid in all currencies, in cash or by card. Credit and E.C. cards are accepted (except American Express and Diners).
• Cancellation conditions:
  Notification according to Part III, Title III, Section I of the Consumer Protection Code (GvD 206/2005)There is no right of withdrawal in the sense of the consumer protection code - nevertheless we grant you the following cancellation conditions:
  Cancellation up to 40 days before arrival at the latest: Free of charge
  Cancellation from 40 days before arrival: 80% of the agreed total price.
  In case of early departure or late arrival: 100% of the agreed total price.
  In case of non-arrival: 100% of the agreed total price. 
  If we can rent the booked room elsewhere, of course there will be no cancellation costs.
• Early arrival from 07:30 a.m. incl. breakfast until 10:20 a.m. € 15,- p.p.
• Late departure: incl. lunch and evacuation of the room until 11:00 a.m. € 18,- p.p.
• Travel cancellation insurance: >>>Info and prices
• Dietary kitchen: € 12 per person per day.
• Luggage transport: www.insamexpress.it
• Forgotten items: www.foundandsend.it/de/
• All facilities and events at your own risk
• With this price list all previous ones lose their validity.